This post was encouraged by two poor customer service experiences I had today.
The first involves Regions Bank. They called me this morning regarding an anomaly on my account. Apparently there was a discrepancy with my wife's information. We had just added my wife to the account last week. Wait, why didn't I add her during our first week of marriage? Well I shall tell you that little tale in order to give you some background of all the crap I've had to deal with Regions on.
Shortly after we got married we did indeed try to add her to the account. The lady at the branch we went to said that my wife needed an American ID in order to be placed on my account. Now, my wife had a visa from the American government with her picture on it and her Japanese passport. We also had with us during that first meeting our marriage license and her SS card. We left and then when her work permission card arrived we returned with hopes of finally putting her onto the account. We were denied. Apparently an ID issued by the Federal government isn't good enough. We left again. Finally my wife got her driver's permit (that's a whole other story) and we got around to the bank again last week.
While putting her on the account the woman who was working with us kept forgetting to fill out things and to record info off my wife's documents. It was a bit annoying and frustrating to say the least, but that's not it. We come to this morning when I get a call from the Regions branch that I opened the account with back in Nashville. They found some irregularities on the account due to some wrong information about my wife. Apparently the SSN didn't match up. So that tells me that the idiot who helped us last week messed up important stuff regarding our account and my wife's identity. To make things worse, the lady who helped us is the branch manager! Come on, if the branch manager can't do her job right who's to say that the tellers aren't screwing shit up.
I'm sorry to get heated over this, but banking stuff is important. There is very little margin for error. My account can possibly be frozen because of this. It had better not.
Now for the next customer service debacle I had to deal with.
On Sunday my wife and I finally bought wedding bands. We went to Jared's Jewelry out in Cordova. The guy was nice enough, but he started off by not listening to us. When asked what we wanted we told him bands, but he took us over to engagement rings to start off. That's the first mark against him and Jared's. We went through the selection process and picked out two rings. My wife's ring went through no problem. She picked it out and it was in her size and we were set with that. The ring I picked out, however, was not in my size so it had to be ordered. The guy went to the computer and a couple minutes later came back and said that it wasn't available at all. So I had to pick another ring. It's okay, but not really what I wanted. Again it wasn't available in my size in the store so they had to order it.
Now here's where things go weird. The guy gave us both rings! My wife's ring and the showcase ring that I had picked out and they were now ordering in my size were placed in boxes and then in a bag. I asked the guy why they had to do that and he said it was standard for their store. I thought it was extremely odd to be taking a ring that I would have to give back in a few days. It didn't make any sense to me at all.
Well this morning the guy from the store calls me up and informs me that he was mistaken and that the ring that came in was not in the correct size and I'd have to bring back the ring. I was a bit pissed at this.
When I returned to the shop the assistant manager dealt with me. He explained that the ring that was ordered was a replacement for the display one that I had "bought". I did not buy the display one I was given it because the salesman didn't know what he was doing. They apologized for the inconvenience and went about refunding my order. They had to cancel out the original transaction and resubmit it in order to get the correct ring. By now I was getting more pissed. The way the guy was talking it sounded like it was my fault! I had thought it was a weird policy and even asked the salesman about it. My mom who was with us asked him the same thing before we left. He kept saying that was how Jared's did it.
Now I'm writing this to warn other people to be very careful when dealing with Jared's. They apparently do not know their jobs very well. I will also be writing Jared's corporate to let them know that their employees are not following the proper procedures.
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